Cisco Cisco E-Mail Manager Unity Integration Option Betriebsanweisung

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Template Design Guide Using InfoMaker for Cisco ICM/IPCC Enterprise & Hosted Editions, Release 7.0(0)

Appendix A Creating Sample Report Templates

Sample Historical Template

This section provides instructions for creating a sample historical report template
that displays data for selected peripheral services.

The completed template will produce a report that looks similar to the following
example:

For each service, this template shows the following pieces of information from
tables in the reporting database:

•

Enterprise Name (from the

Service

table) is the category, or subject of the

report template. The category identifies the entities for which the template
will retrieve data.

•

From the

Service_Half_Hour

table, the following values are displayed for

each entity in the report template:

–

DateTime

–

CallsOfferedToHalf

–

CallsAbandQToHalf

–

ServiceLevelToHalf

–

AvgDelayQToHalf

–

CallsHandledToHalf

–

HandleTimeToHalf