Cisco Cisco E-Mail Manager Unity Integration Option Betriebsanweisung

The enterprise skill group's enterprise name and ID. 

Derived from: Enterprise_Skill_Group.EnterpriseName and 
Enterprise_Skill_Group.EnterpriseSkillGroupID

The skill group's enterprise name and skill target ID.

Derived from: Skill_Group.EnterpriseName and Skill_Group.SkillTargetID

Date (no label)

The date of the selected row's data in MM/DD/YYYY (month, day, year) format.

Derived from: Skill_Group_Half_Hour.DateTime

The number of tasks queued to this Skill Group.

Derived from: Skill_Group_Half_Hour.RouterCallsQueuedToHalf 

The average speed of answer measured in HH:MM:SS (hours, minutes, seconds) for 
the skill group as the total time callers spent ringing at the agent’s voice device 
(handled or internal calls) in relation to the number of tasks begun. 

Derived from: Skill_Group_Half_Hour.AnswerWaitTimetoHalf/ 
Skill_Group_Half_Hour.CallsAnsweredToHalf

The total number of tasks completed by this Skill Group within the interval. 

Derived from: (Skill_Group_Half_Hour.CallsHandledToHalf + 
Skill_Group_Half_Hour.RouterCallsAbandQToHalf + 
Skill_Group_Half_Hour.AbandonRingCallsToHalf + 
Skill_Group_Half_Hour.RedirectNoAnswertoHalf)

Template type

Historical table

Default sort order

By enterprise skill group name, then by skill group name, and 
then by date and time.

Drilldowns available

Yes

Schema database 
tables

Skill_Group 

Enterprise_Skill_Group, 

Skill_Group_Half_Hour,  

Enterprise_Skill_Group_Member