Cisco Cisco E-Mail Manager Unity Integration Option Betriebsanweisung

The number of conference calls initiated by agents. 

Derived from: Skill_Group_Half_hour.NetConferencedOutCallsToHalf

The number of seconds spent on conference calls. 

Derived from: Skill_Group_Half_hour.NetConferencedOutCallsTimeToHalf

The number of tasks transferred out by agents in the half hour interval. 

Derived from: ASkill_Group_Half_hour.NetTransferredOutCallsToHalf

See 

 for an illustration of this report.

Subject

A table of the selected Peripheral Skill Group(s) showing each skill 
groups' call statistics, gathered in half-hour increments.

Completed task data is for all tasks that completed during 
the time shown (that is, on the row in the report). This 
includes any tasks which began before the time frame 
shown. However, this does not include tasks where the 
caller abandoned in the local ACD queue.

This report displays the same data as the Entskg31 report except 
that this report is organized by media rather then by skill group.
Fields applicable to a voice domain only are prefixed with an 
asterisk (*). Such fields are not applicable for e-mail or 
collaboration media.

Purpose

Shows the task activity for the selected skill groups for the 
selected time period.

Applicable environment

IPCC only

Template type

Historical table

Default sort order

By media routing domain, skill group, and then by date and time

Drilldowns available

Yes: When selected from the Base Only Skill Group template 
subcategory (that is, used as a base only skill group report).
No: When selected from the Peripheral Skill Group template 
subcategory (that is, used as a peripheral skill group report).

Schema database 
tables

Media_Routing_Domain 

Skill_Group 

Skill_Group_Half_Hour