Cisco Cisco IPCC Web Option Betriebsanweisung
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WebView Template Reference Guide for Cisco Unified CC Enterprise & Hosted, Release 7.5(1)
Chapter 1 About Contact Center Reports
Multimedia Task Details
Note
•
If the application instance does not send an OfferTask message, the task is considered
offered when the Agent PG receives a StartTask message for the task. This event is
visible via Task Event Services (TES) interface.
offered when the Agent PG receives a StartTask message for the task. This event is
visible via Task Event Services (TES) interface.
•
The OfferTask message is optional. The offer time is zero, if IPCC/ICM receives a StartTask
message without having previously received an OfferTask message.
message without having previously received an OfferTask message.
Abandoned before offered
The TaskStartTimeout period for the task's
pre-call message expires before the Agent
PG receives a Start or OfferTask message
for the task.
pre-call message expires before the Agent
PG receives a Start or OfferTask message
for the task.
Abandoned while offered
The Agent PG receives an OfferTask
message for the task and receives an
EndTask message for the task without
receiving a StartTask message. That is, if
the disposition field of the EndTask message
specifies that the task has been abandoned.
message for the task and receives an
EndTask message for the task without
receiving a StartTask message. That is, if
the disposition field of the EndTask message
specifies that the task has been abandoned.
Task Status
Description