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Cisco Cisco IPCC Web Option Betriebsanweisung

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WebView Template Reference Guide for Cisco Unified CC Enterprise & Hosted, Release 7.5(1)
Chapter 7      Outbound Option (Blended Agent) Reports
Outbound Option Historical Reports
Customer Answered: Customer Aband
The number of contacts in the half hour interval where the customer hung-up 
immediately after being connected to an agent.
Derived from: Campaign_Query_Rule_Half_Hour. CustomerAbandonDetectToHalf/ 
Campaign_Query_Rule_Half_Hour.ContactsAttemptedToHalf
Customer Did Not Answer: Answering Machine Device
The number of contacts in the half hour interval that detected an answering machine.
Derived from: Campaign_Query_Rule_Half_Hour. AnsweringMachineDetectToHal/ 
Campaign_Query_Rule_Half_Hour.ContactsAttemptedToHalf
Customer Did Not Answer: No Answer
The number of contacts in the half hour interval that were not answered.
Derived from: Campaign_Query_Rule_Half_Hour. NoAnswerDetectToHalf/ 
Campaign_Query_Rule_Half_Hour.ContactsAttemptedToHalf
Customer Did Not Answer: Busy
The number of contacts in the half hour interval that detected a busy signal.
Derived from: Campaign_Query_Rule_Half_Hour. BusyDetectToHalf/ 
Campaign_Query_Rule_Half_Hour.ContactsAttemptedToHalf
Customer Did Not Answer: Cancel
The number of contacts in the half hour interval where the dialer canceled a ringing 
customer call.
Derived from: Campaign_Query_Rule_Half_Hour.CanceledDetectToHalf/ 
Campaign_Query_Rule_Half_Hour.ContactsAttemptedToHalf
Problem: SIT Tone
The number of contacts in the half hour interval that detected a Special Information 
Tone (SIT).
Derived from: Campaign_Query_Rule_Half_Hour.SITToneDetectToHalf
Problem: No Dial tone
The number of contacts in the half hour interval that did not detect a dial tone.
Derived from: Campaign_Query_Rule_Half_Hour.NoDialToneDetectToHalf
Problem: Fax
The number of contacts in the half hour interval that detected a fax.
Derived from: Campaign_Query_Rule_Half_Hour.FaxDetectToHalf
Problem: Network Error
The number of contacts that encountered one of the following problems:
1. No Ringback from network when dial attempted
2. Network disconnected while alerting
3. Low Energy ("or dead air") call detected by the dialer.
Derived from: Campaign_Query_Rule_Half_Hour.NoRingBackDetectToHalf