Cisco Cisco Unified Contact Center Enterprise 9.0(2) Betriebsanweisung

The name of the campaign.

Derived from: Campaign.CampaignName

Date Time (no label)

The date and time at the start of the half hour interval for the row's data in 
MM/DD/YYYY (month, day, year) and HH:MM:SS (hour, minute, second) format.

Derived from: Campaign_Query_Rule_Half_Hour.DateTime

The number of outbound calls where the customer was connected to an agent 
immediately (without waiting in queue).

Derived from: Skill_Group_Half_Hour.AutoOutCallsToHalf + 
Skill_Group_Half_Hour.PreviewCallsToHalf

This includes the following calls:

  – Outbound calls that were handled by an agent in this skill group after Aband To IVR

  – Outbound calls from a Transfer to IVR campaign that were queued back to agents.

  – Inbound and transferred calls that were routed to agents in this skill group

Derived from: Skill_Group_Half_Hour. CallsHandledToHalf

The number of contacts in the half hour interval where the customer hung-up 
immediately after picking up the phone.

Derived from: Campaign_Query_Rule_Half_Hour.CustomerAbandonDetectToHalf

The number of contacts in the half hour interval abandoned by the dialer.

Derived from:Campaign_Query_Rule_Half_Hour.AbandonDetectToHalf

The number of contacts in the half hour interval where the customer hung-up while in 
queue.

Derived from:Skill_Group_Half_Hour.RouterCallsAbandQToHalf

Schema database table

Campaign 

Campaign_Query_Rule_Half_Hour 

Skill_Group_Half_Hour

Summaries

Campaign Summary