Cisco Cisco IPCC Web Option Betriebsanweisung
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WebView Template Reference Guide for Cisco IPCC Enterprise & Hosted Editions
Agent By Skill Group Reports
2 IPCC Agent Report Templates
Data:
Agent Name
The last and first name of the agent.
Derived from: Person.LastName + "," + Person.FirstName
Media
The media routing domain from which the agent is logged off.
Derived from: Media_Routing_Domain.EnterpriseName
Agent Enterprise Name
The enterprise name of the agent.
Derived from: Agent.Enterprisename
Skill Group
The name of the skill group to which this agent is associated.
Derived from: Skill_Group.EnterpriseName and
Agent_Skill_Group_Half_Hour.SkillTargetId
Agent_Skill_Group_Half_Hour.SkillTargetId
Log On DateTime
The date and time the agent logged on, measured in MM:DD:YYYY (month, day, year)
and HH:MM:SS (hours, minutes, seconds) format.
and HH:MM:SS (hours, minutes, seconds) format.
Derived from: Agent_Skill_Group_Logout.LogoutDateTime -
Agent_Skill_Group_Logout.LoginDuration
Agent_Skill_Group_Logout.LoginDuration
Log On Duration
The time measured in HH:MM:SS (hours, minutes, seconds) format that the agent
spent logged on.
spent logged on.
Derived from: Agent_Skill_Group_Logout.LoginDuration
Log Out DateTime
The ICM central controller's date and time that the agent logged out.
Derived from: Agent_Skill_Group_Logout.LogoutDateTime
Default sort order
By agent last name, first name, media,
agent_enterprisename, skill group, and logon date
Drilldowns available
No
Schema database
tables
Agent
Agent_Skill_Group_Logout
Media_Routing_Domain
Person
Skill_Group