Cisco Cisco IPCC Web Option Betriebsanweisung
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WebView Template Reference Guide for Cisco IPCC Enterprise & Hosted Editions
Agent By Team Reports
2 IPCC Agent Report Templates
Data:
Media
The media routing domain into which the agent is logged. This is the media routing
domain with which the agent's Skill Group is associated.
domain with which the agent's Skill Group is associated.
Derived from: Media_Routing_Domain.EnterpriseName
Agent Team
The Enterprise Name of the agent team.
Derived from: Agent_Team.EnterpriseName
Supervisor
The team's primary supervisor.
Derived from: Person.LastName + ' ' + Person.FirstName
Total Agents On Team
The count of agents configured for the individual team.
Derived from: Agent_Team_Member
Agents Logged On
The number of agents currently logged on.
Derived from: Count of agents with Agent_Real_Time.AgentState != ‘0’
Active IN
The number of agents currently working on incoming tasks.
Derived from: Count of agents where Agent_Real_Time.AgentState = ‘11’ or ‘4’ And
Direction = ‘1’
Direction = ‘1’