Cisco Cisco IP Contact Center Release 4.6.1 Betriebsanweisung
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WebView Template Reference Guide for Cisco IPCC Enterprise & Hosted, Release 7.1(1)
Release 7.1(1)
Chapter 2 Agent Report Templates
Agent by Peripheral Reports
IPCC and/or ICM
historical table
Task summary for each
agent within the
selected peripheral(s),
organized by the
selected day(s).
agent within the
selected peripheral(s),
organized by the
selected day(s).
IPCC and/or ICM
historical table
Agent state summary
for each agent within
the selected
peripheral(s),
organized by the
selected half hour(s).
for each agent within
the selected
peripheral(s),
organized by the
selected half hour(s).
IPCC and/or ICM
historical table
Agent state summary
for each agent within
the selected
peripheral(s),
organized by the
selected day(s).
for each agent within
the selected
peripheral(s),
organized by the
selected day(s).
IPCC and/or ICM
historical table
Agent half-hour
activity and
performance for all the
agents connected to
the selected
peripheral(s) during
the selected half-hour
interval(s).
activity and
performance for all the
agents connected to
the selected
peripheral(s) during
the selected half-hour
interval(s).
IPCC and/or ICM
historical table
Agent half-hour
activity and
performance for all the
agents connected to
the selected
peripheral(s) during
the selected day
interval(s).
activity and
performance for all the
agents connected to
the selected
peripheral(s) during
the selected day
interval(s).