Cisco Cisco Unified Contact Center Enterprise 9.0(2) Betriebsanweisung

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WebView Template Reference Guide for Cisco IPCC Enterprise & Hosted, Release 7.1(1)

Release 7.1(1)

Chapter 2 Agent Report Templates

Agent By Agent Reports

agent25: Agent Consolidated
Half Hour Report, page 2-39

historical table

Agent half-hour activity and performance for
all the agents connected to the selected
peripheral(s) during the selected half-hour
interval(s).

agent26: Agent Consolidated
Daily Report, page 2-43

historical table

Agent half-hour activity and performance for
all the agents connected to the selected
peripheral(s) during the selected day
interval(s).

agent27: Agent Historical All
Fields Report, page 2-47

historical table

All the report data available from the
Agent_Skill_Group_Half_Hour table. ICM
software generates
Agent_Skill_Group_Half_Hour records for
each logged on agent.

This report is for online viewing or for
exporting to Excel. It is not formatted for
printing.

agent28: Agent Real Time All
Fields Report, page 2-7

real-time table

All the report data available from the
Agent_Real_Time table. ICM software
generates Agent_Real_Time records for each
agent.

This report is for online viewing or for
exporting to Excel. It is not formatted for
printing.

agent30: Agent Not Ready
Summary Report, page 2-60

historical table

An overall summary of the not ready status of
selected agents in a given time period.

agent31: Agent Not Ready Detail
Report, page 2-62

historical table

Summary details of the not ready status of
selected individual agent sessions in a given
time period.