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Cisco Unified ICM/Contact Center Enterprise & Hosted Editions, Release 7.5,

Hardware and System Software Specification

Table 6-53: Avaya TDM ACD PG Servers, Unified ICME/H, New Deployments / Tech. Refresh, CTI OS

Server Class

Desktops Connecting to CTI OS

Capacity

(agents)

Skill Groups

Per Agent

MCS-40-005-Class
MCS-40-011-Class

3,000

MCS-40-005-Class
MCS-40-011-Class

2,500

MCS-40-005-Class
MCS-40-011-Class

2,000

MCS-40-005-Class
MCS-40-011-Class

1,500

Note: CTI OS Monitor Mode applications are not supported with Avaya and CTI OS.

Table 6-54: Avaya TDM ACD PG Servers, Unified ICME/H, Common Ground Upgrade, No CTI OS

Server Class

Desktops Connecting to CTI Server

(without CTI OS)

Capacity

(agents)

BHCA

All Events

Clients

Skill Groups

Per Agent

MCS-40-002-

Class

1,700

51,000

MCS-40-003-

Class

2,000

60,000

Other TDM ACD PG Requirements

Refer to the Cisco Unified ICM Software ACD Supplements and Cisco ICM ACD PG Supportability Matrices for more
information on TDM ACD PG configuration options and limits, available at:

http://www.cisco.com/en/US/partner/products/sw/custcosw/ps1001/prod_technical_reference_list.html

Table 6-55: TDM ACD PG Hardware and Software Requirements

Hardware, software requirements and remarks

For Redundant PG Installation

+1 x 100/1000 Ethernet port (if Peripheral does not reside on visible LAN)

For Unified ICM Enterprise: Interfacing with TDM ACDs

FOR NORTEL DMS-100 V.24/V.35 INTERFACE

1 x Eiconcard S94 66MHz or Eiconcard S94 V2 (for PCI 2.2) or Eiconcard S94 PCI Express (PCIe)

(See Table 5.28 for Eiconcard specifications)

2 x VHSI V.35 DCE cable (Eicon #300-076)

Eiconcard Connections for Windows Server 2003 and Windows XP software V6R8

FOR ROCKWELL SPECTRUM SERIAL INTERFACE