Cisco Cisco Administrative Workstation Veröffentlichungshinweis
Cisco ICM Software Release 6.0(0) Bill of Materials
A user is a person who interacts with the ICM/IPCC software. ICM/IPCC agents, supervisors, and system and contact center
administrators are among such users. The number of users, as it pertains to SQL Server 2000 licensing, is the cumulative and
not the concurrent count.
not the concurrent count.
A device is client device used by a human user to interact with the ICM/IPCC software. The number of client devices, as it
pertains to SQL Server 2000 licensing, is the cumulative and not the concurrent count.
A server is a type of computer that runs SQL Server 2000. In ICM/IPCC deployments, Loggers and Distributors (AW/HDS)
are examples of components that require SQL Server 2000. For the complete listing of ICM/IPCC components that require
SQL Server, refer to the “Operating System and Database requirements” section of this document.
SQL Server, refer to the “Operating System and Database requirements” section of this document.
A processor is described as a single physical Central Processing Unit (CPU).
SQL Server 2000 licensing is required for any and all ICM/IPCC deployments. Customers must determine the appropriate licensing
methods based on the size of the deployment. It is not uncommon for a contact center environment to have more agent personnel than
stations so the most appropriate method of licensing in this case would be using device CALs versus user CALs. In large installations,
the cost of the total amount of user or device CALs required may surpass the cost of processor licensing so the latter may be the
appropriate licensing method. A processor license for each of the processors on the database servers would be required.
methods based on the size of the deployment. It is not uncommon for a contact center environment to have more agent personnel than
stations so the most appropriate method of licensing in this case would be using device CALs versus user CALs. In large installations,
the cost of the total amount of user or device CALs required may surpass the cost of processor licensing so the latter may be the
appropriate licensing method. A processor license for each of the processors on the database servers would be required.
Note: A license is required for every user of the system regardless of whether the deployment is distributed (for example,
WebView and HDS on separate nodes). For more information, see
WebView and HDS on separate nodes). For more information, see
In deployment scenarios where Cisco IPCC Hosted Edition or ICM Hosted Edition is used by service providers, Microsoft’s Service
Provider License Agreement (SPLA) would apply in lieu of other licensing models. Under SPLA, SQL Server 2000 is licensed on a
monthly basis to end customers of the service providers. Service providers should consult with Microsoft to determine the appropriate
licensing model for their SQL Server 2000 deployments.
Provider License Agreement (SPLA) would apply in lieu of other licensing models. Under SPLA, SQL Server 2000 is licensed on a
monthly basis to end customers of the service providers. Service providers should consult with Microsoft to determine the appropriate
licensing model for their SQL Server 2000 deployments.
Cisco ICM or IPCC (Enterprise and Hosted) customers are encouraged to consult Microsoft documentation and other resources to
determine the licensing that best fits their specific ICM/IPCC deployment. In many cases, ICM/IPCC customers may already have the
necessary SQL Server licenses under an existing agreement with Microsoft. Consult your IT or Legal organization for more
information.
determine the licensing that best fits their specific ICM/IPCC deployment. In many cases, ICM/IPCC customers may already have the
necessary SQL Server licenses under an existing agreement with Microsoft. Consult your IT or Legal organization for more
information.
Microsoft Licensing terms are subject to change. Customers are ultimately responsible for ensuring their SQL Server licensing is in
compliance with Microsoft’s End User License Agreement (EULA).
compliance with Microsoft’s End User License Agreement (EULA).
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