Cisco Cisco IP Contact Center Release 4.6.1 Technische Referenzen
10
Preface
10
Provides specific information on setting upan Aura Contact Center PG
by using the Web Setup tool, and configuringan Aura Contact Center
PG by using the Unified ICM configuration tools. This chapter also
describes the relationships between the Aura Contact Center ACD
objects and the Unified ICM database objects.
by using the Web Setup tool, and configuringan Aura Contact Center
PG by using the Unified ICM configuration tools. This chapter also
describes the relationships between the Aura Contact Center ACD
objects and the Unified ICM database objects.
Chapter 4, “Post-Routing”
Describes the changes you must make to Unified ICM configuration,
the Nortel Contact Center Manager (NCCM) server configuration, and
the NCCM server scripts in order to post-route calls using the Aura
Contact Center PG.
the Nortel Contact Center Manager (NCCM) server configuration, and
the NCCM server scripts in order to post-route calls using the Aura
Contact Center PG.
Chapter 5, “ACD-Specific Interpretation of Unified ICM Data”
Discusses the issues you might face when you attempt to compare the
Unified ICM database reporting elements and Aura Contact Center
ACD reporting elements.
Unified ICM database reporting elements and Aura Contact Center
ACD reporting elements.
Chapter 7, “SEI Lite Interface with Avaya Aura Contact Center”
Outlines what the Symposium Event Link (SEI Lite) feature is about
and how it interfaces between the Automated Administrator for
Symposium (AAS) and the NCCM server.
and how it interfaces between the Automated Administrator for
Symposium (AAS) and the NCCM server.
13B
Typographic Conventions
This manual uses the following conventions:
Boldface type is used for emphasis; for example:
Real-time information is not stored in the central database.
Italic type indicates one of the following:
A newly introduced term; for example:
A skill group is a collection of agents who share similar skills.
A generic syntax item that you must replace with a specific value; for
example:
example:
IF (condition, true-value, false-value)
A title of a publication; for example:
For more information see the following guide:
Cisco Unified Contact Center Enterprise Installation and Upgrade
Guide
Guide
Sans serif type with small caps is used to represent keys on your
keyboard; for example:
keyboard; for example:
Press the
S
HIFT
key to select a range of items.
An arrow (
) indicates an item from a pull-down menu. For example,
the Save command from the File menu is referenced as File
Save.