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Cisco
Cisco IP Contact Center Release 4.6.1
Technische Referenzen
Cisco Cisco IP Contact Center Release 4.6.1 Technische Referenzen
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Contents
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vii
Tables
Table 1: Symposium ACD Requirements ........................................................... 19
Table 2: Symposium-to-
U
ICM
U
Agent State Mapping ............................................ 46
Table 3: Param String Format Examples ............................................................ 48
Figures
Figure 1: Symposium Hardware Configuration ................................................... 14
Figure 4: Unified
U
ICM
U
Software Setup 4.5, SP1 (for
Symposium ACD 1.5, 3.0, or 4.0/4.2) ................................................ 39
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