Cisco Cisco E-Mail Manager Unity Integration Option Technische Referenzen
Supported Unified ICM Software
Features
17
17
Table
2: Avaya ACD Requirements—“CMS-less”
Releases Supported
Avaya ACD
CVLAN
CVLAN
For specific release information for Avaya
and CVLAN, see the Cisco ICM Software
Supported Switches (ACD) matrix available
at
and CVLAN, see the Cisco ICM Software
Supported Switches (ACD) matrix available
at
Features Required
Call Vectoring
CTI Monitoring
CTI Host-Based Routing (only for systems
using Unified ICM Post-Routing)
using Unified ICM Post-Routing)
Note: Please Contact Avaya for information regarding the following:
Latest hardware and software requirements for AES Server
Avaya ACD to AES Server upgrade
1.3. Supported Unified ICM Software Features
The Avaya PG supports the following Unified ICM software features:
Pre-Routing
Post-Routing
Enterprise CTI (includes third-party call control)
Agent reporting
Duplexed PG implementation
Unified ICM Web Option
Note:
The Avaya PG does not support Unified ICM integration with the
Avaya ProLogix System.
Avaya ProLogix System.
PIM supports a maximum of eight CTI links per CVLAN and a
maximum of two CVLANs.
maximum of two CVLANs.