Cisco Cisco IP Contact Center Release 4.6.1 Technische Referenzen

Click Refresh the list of templates.

This is new functionality in WebView 7.0(0).

Once you have refreshed the cache, you can run a report based on the new template. 

From the report menus on the left side of the WebView screen, expand the menu that corresponds to the 
template’s report type. 

Select Create a Report.

Select the template and Click Next.

As prompted, select whatever items you want to include in the report. If you are creating an historical 
report, you will also be prompted to specify a date/time range.

Click Finish.

Once you generate a report from a template, you can save it to a report definition file. The custom report 
templates remain listed in the template launcher until you delete them.

For more information on accessing and using WebView, see the WebView Installation and 
Administration Guide for Cisco ICM/IPCC Enterprise & Hosted Editions and WebView’s online Help.

As with the standard templates, when you open a new custom template in WebView you can make further 
changes and additions such as adding thresholds and drill-downs (for those templates that support 
WebView’s drill-down and threshold features).

In some cases, you might prefer that a template not be available in WebView. This might be the case, for 
example, if it is only partially complete or if it requires a period of internal testing.

There are several strategies you can use to ‘hide’ a template from WebView until such time as you are 
ready to make it visible.

WebView only displays templates that contain valid SQL arguments. Therefore, you can hide a 
template by omitting its arguments until you are ready to use it.

WebView only displays templates stored in the standard libraries that ship with the Cisco Unified 
ICM/CCE Setup CD. Therefore, you can hide a template by creating and storing it in your own 
library file. Once you are ready to use it, you can move it to one of the standard template libraries.