Cisco Cisco IPCC Web Option Technische Referenzen

Layout:

In the Report Painter, set these attributes for the template:
Title: Tasks Offered
Column Names:
Modify the default Column Header names to the following:

  – Service.EnterpriseName

 to Peripheral Service 

Name

  – Service_Half_Hour.DateTime

 to Date and Time

  – Service_Half_Hour.CallsOfferedToHalf 

to Calls 

Offered

  – Service_Half_Hour.CallsAbandQToHalf

 to Calls 

Aband. in Queue

  – Service_Half_Hour.ServiceLevelToHalf

 to 

Service Level%

  – Service_Half_Hour.AvgDelayQToHalf

 to Avg. 

Delay in Queue

  – Service_Half_Hour.CallsHandledToHalf

 to Calls 

Handled

  – Service_Half_Hour.HandleTimeToHalf

 to Handle 

Time

Row and Column Formatting:

Adjust row heights and column widths to appropriate 
viewing sizes.

Center all Column header labels. Set all numeric column 
data to align right.

Set the display format of data in the 

Service_Half_Hour.ServiceLevelToHalf

 column 

to percent (%).

Summary row: Create a summary row that includes data 
totals for the following:

Average of 
Service_Half_Hour.ServiceLevelToHalf
Sum of Service_Half_Hour.CallsOfferedToHalf
Sum of Service_Half_Hour.CallsAbandQToHalf 
Sum of Service_Half_Hour.CallsHandledToHalf
Sum of Service_Half_Hour.HandleTimeToHalf

Template File Name

Save the template as:

custom_taskanalysis_halfhour