Cisco Cisco E-Mail Manager Unity Integration Option Installationsanleitung

Scripting on the ICM Enterprise Parent

The script on the ICM Enterprise parent interacts with the IPCC Gateway PG. The following
figure shows an ICM Enterprise parent script that selects Ready resource from skill group and
returns a CSQ label.

Figure 12: ICM Routing Script

The following figure shows a Skill Group Explorer configuration that returns a CSQ label.

Figure 13: CSQ Label on Skill Group Explorer

Cisco IPCC Gateway Deployment Guide ICM/IPCC Enterprise Edition Release 7.0(0), IPCC Express Release 4.0(0) Releases 7.0(0) and 4.0(0)