Cisco Cisco IPCC Web Option Installationsanleitung

Figure 1: ICM and PG Relationship

IPCC Gateway PG provides all standard Peripheral Interface Manager (PIM) data and
functionality including:

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Call event notification

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Agent State notification

•

Translation Routing

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Pre- and Post-Routing

Additionally, IPCC Gateway provides an autoconfiguration feature, which reduces the need for
repeating configuration tasks between IPCC Express or IPCC Enterprise and the ICM systems.
Autoconfiguration is described in more detail in the deployment chapters (Chapters 2 and 3).

Note: There are differences between the way the IPCC Express Gateway and the IPCC Enterprise
Gateway are configured and used. See Chapter 2 for information about deploying the IPCC
Enterprise Gateway and Chapter 3 for information about deploying the IPCC Express Gateway.

What is the Parent and Child Relationship?

The systems in an IPCC Gateway deployment play different roles.

We use the terms parent and child to describe the relationship between these roles:

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Parent. The ICM Enterprise system that serves as the network or enterprise routing point.
The child looks like an ACD to the parent, which uses the appropriate IPCC Gateway PGs
to communicate to the CTI server on the child IPCC Express or IPCC Enterprise. In addition,
the parent can route between children.

•

Child. The IPCC Enterprise or IPCC Express system that is set up to function as an ACD.
For IPCC Enterprise, this means that the IPCC Enterprise Gateway PG is used to communicate
with the parent ICM system; for IPCC Express, it means that the IPCC Express Gateway PG

Cisco IPCC Gateway Deployment Guide ICM/IPCC Enterprise Edition Release 7.0(0), IPCC Express Release 4.0(0) Releases 7.0(0) and 4.0(0)