Cisco Cisco E-Mail Manager Unity Integration Option Installationsanleitung
8-4
WebView Installation and Administration Guide for Cisco Enterprise & Hosted Editions, Release 7.0(0)
Chapter 8 Template Maintenance
Caching Templates and Items
Step 1
Set the value of the
WEBVIEW_LISTCACHE_LIVETIME
property to the number of minutes after which
you want the cache to refresh.
For example:
WEBVIEW_LISTCACHE_LIVETIME = 240
Step 2
Restart the IIS Admin services for the change to take effect.
Setting the Cache Purge Time Factor
The cache purge time factor controls the interval after which the cache is purged,
By default, the cache purge time factor is 4 and the cache live time is 120 minutes. By these default
settings, the cache is purged after 8 hours.
settings, the cache is purged after 8 hours.
Templates and items that have been in the cache for less than the value set for the
WEBVIEW_LISTCACHE_LIVETIME
property are not purged. For example, if the
WEBVIEW_LISTCACHE_LIVETIME
property is set to 120, items that have been in the cache for fewer than
120 minutes are not purged.
If you notice that the size of the cache is consuming too much memory, set the value of this property to
a small number so that the cache purges more often.
a small number so that the cache purges more often.
To set the cache purge time factor, complete the following steps:
Step 1
Set the value of the
PURGE_TIME_MULTIPLIER
property to the factor by which you want to multiply the
value of the
WEBVIEW_LISTCACHE_LIVETIME
property.
For example:
PURGE_TIME_MULTIPLIER = 2.
Step 2
Restart the IIS Admin services for the change to take effect.
Enabling and Disabling Supervisor Caching
Supervisors who log in to WebView and run reports from the Agent report categories view data for only
those agents, teams, and skill groups that they supervise.
those agents, teams, and skill groups that they supervise.
Each supervisor can have his/her own cache for the agent report categories: Agent By Agent, Agent By
Team, Agent By Skill Group, and Agent By Peripheral. These are the only categories for which
supervisors are allowed to run reports.
Team, Agent By Skill Group, and Agent By Peripheral. These are the only categories for which
supervisors are allowed to run reports.
By default, report template and item supervisor caching is enabled for the Agent report categories.
If the supervisor caches consume too much memory, you can either reset the
PURGE_TIME_MULTIPLIER
property or disable supervisor caching.
file.
To disable supervisor caching, complete the following steps:
Step 1
Set the value of the
ENABLE_SUPERVISOR_CACHING
property to false.
Step 2
Restart the IIS Admin services for the change to take effect.
To enable supervisor caching, complete the following steps: