Cisco Cisco E-Mail Manager Unity Integration Option Installationsanleitung
11-22
WebView Installation and Administration Guide for Cisco Enterprise & Hosted Editions, Release 7.0(0)
Chapter 11 Troubleshooting Tips
Reports and Templates
Historical Reports Saved with Fixed Date Do Not Work Correctly
There exists a condition where you successfully generate an historical report with a fixed date range,
then save the report and rerun it again to find that:
then save the report and rerun it again to find that:
•
No data is returned, and
•
The date range at the top of the report has the year 1900 or has the month and day reversed.
This occurs when the logon user account for the Jaguar service has an incorrect short date format. Jaguar
expects the format
expects the format
m/d/yyyy
, regardless of regional settings. If this format has been changed, then
Jaguar does not interpret the WebView database correctly.
To check for and set this value correctly:
Step 1
On the WebView server, open the service control panel and record the logon account for the Jaguar
service. It must be of the form
service. It must be of the form
%DOMAIN%\jag%HOSTNAME%
.
Step 2
Using a domain utility, set the password of the jaguar user to a known value.
Step 3
On the WebView server, log off the current user and log in with the jaguar user account.
Step 4
Click Start > Control Panel > Regional and Language Options.
Step 5
In the regional options, set the short date format to
m/d/yyyy
. Click OK and log off.
Step 6
Log back into the WebView server with a regular user account and verify that you can now successfully
run your saved historical reports with fixed dates.
run your saved historical reports with fixed dates.
Historical Reports Slow the System
Large historical reports can take extra time to create depending on the amount of data. Large numbers
of historical reports can also slow down the simultaneous creation of real-time reports.
of historical reports can also slow down the simultaneous creation of real-time reports.
Use the Job Scheduler to create large historical reports during the evening hours or when the system is
not in heavy use.
not in heavy use.
Pages do not Display Correctly
You might see errors on the pages that WebView generates such as Java errors and errors that
ServletExec cannot write to the page. You might also see text strings that appear to be incorrect or
missing and malformed pages (for example, graphics are missing or colors are wrong.)
ServletExec cannot write to the page. You might also see text strings that appear to be incorrect or
missing and malformed pages (for example, graphics are missing or colors are wrong.)
There are several possible resolutions to these page display errors.
•
Check that the World Wide Publishing service is running.
•
Rerun ICM Setup in Upgrade All mode to reinstall missing WebView files.
•
Delete compiled pages
Because ServletExec compiles pages before displaying them, if some files have changed since they
were last compiled, the display can be a mixture of new and old pages.
were last compiled, the display can be a mixture of new and old pages.
Resolve this issue by deleting the compiled pages, which forces ServletExec to recompile all of the
pages.
pages.
To delete the compiled pages: