Cisco Cisco E-Mail Manager Unity Integration Option Installationsanleitung

Once logged in, reporting users can generate reports that display integrated information about various 
aspects of contact center operations.

Real-time reports offer up-to-the-minute data collected now and in the last five- and thirty-minute 
intervals.

Historical reports present contact center activity in selected half-hour or daily intervals.

The data sources for WebView reports are the real-time database (AWDB) and the Historical Database 
Server (HDS), which are created on the primary distributor Admin Workstation. 

Favorite reports, saved report definitions, as well as scheduled report jobs, are stored in the WebView 
database (WVDB). This database is also located on the distributor Admin Workstation. 

Report data is determined by the category and scope of the template the user selects and also by the items 
(for real time and historical templates) and the date range(for historical templates) that the user chooses 
when generating a report from the template. 

WebView is installed with more than 200 Cisco-provided report templates, which are organized in 
categories. Users who require additional templates to meet specific analysis needs have the option to 
purchase, install, and integrate InfoMaker 10.x software from Sybase to create custom templates. 
Custom templates are typically modified versions of out-of-the-box WebView templates, with columns 
added or deleted and SQL queries added or revised. Refer to the Template Design Guide Using 
InfoMaker for Cisco ICM/IPCC Enterprise & Hosted Editions for the procedure to install and use 
InfoMaker to create custom templates.