Cisco Cisco Unified Contact Center Enterprise 9.0(2) Fehlerbehebungsanleitung

 

Troubleshooting Guide for Cisco Unified Contact Center Management Portal Release 8.0(1) 

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that system. It will, however ,continue to import data from other Admin 
Workstations as normal.  

Because the Admin Workstation is offline, no provisioning actions are 
completed for the tenant who has been allocated that Admin Workstation. 
This means that tenant’s resources remain in a synchronizing state forever. 
Once the Admin Workstation is back online, the system automatically 
starts using it again. 

This is typically because the remote system (Unified CCE, Unified CCH 
or Unified CM) is not currently available. This might be because of a 
network disconnection or other service fault on the remote system. It is 
probably worth checking that the Unified CCE/ Unified CCH is up and 
running correctly (in particular the CMS control in Configuration Tools). 

It is not possible to log into the phone if the Unified Communications 
Manager peripheral user name is entered incorrectly in Unified CCMP 
Configuration Manager. Furthermore Unified ICME/ICMH will not be 
able to control the phone properly, and it will not ring. 

The solution is to first correct the peripheral user name in Unified CCMP 
Configuration Manager tool. Then load each phone in the System Manager 
tool in Portal’s web interface and save. Once you do this, Unified CCMP 
will update the Unified Communications Manager/  and reconfigure the 
phone correctly.  

Note Do not change the peripheral user name after the system is commissioned. 

Each peripheral user name must be unique across a peripheral. 

1.  Login to Unified CCMP as a system administrator. 

2.  In the System Manager, navigate to the folder containing the 

tenant. 

3.  Click on the tenant and wait for the right hand pane to load. 

4.  Click the Prefixes table and edit the prefixes as appropriate. 

5.  Click Save to submit the changes into the system.