Cisco Cisco Computer Telephony Integration Option 9.0 Entwickleranleitung

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CTI OS Developer’s Guide for Cisco Unified ICM/Contact Center Enterprise & Hosted
Release 8.0(1)
Chapter 6      Event Interfaces and Events
ISessionEvents Interface
SilentMonitorService Subkey
The <profile_name>/SilentMonitorService subkey contains parameters that clients use to 
connect to one of a set of silent monitor services. It contains the following keys.
Note
The SilentMonitorService subkey is only applicable to CTI OS based silent monitor.
Table 6-10
SilentMonitorService Parameters
The following diagram illustrates the hierarchy of the SilentMonitorService subkey.
ScreenPreferences – Arguments array that contains the information configured in the CTI OS 
server registry’s ScreenPreferences/Name subtree. The ScreenPreferences array contains an 
element MainScreen, which is an Arguments array that contains the following key-value pairs:
Keyword
Value
Description
ListenPort
integer
Port on which the silent monitor service is listening for 
incoming connections.
TOS
integer
QOS setting for the connection.
HeartbeatInterval
integer
Amount of time in milliseconds between heartbeats.
HeartbeatRetries
integer
Number of missed heartbeats before the connection is 
abandoned.
Cluster
A key that contains a list of silent monitor services to which the 
CIL tries to connect. The CIL randomly chooses one of the 
services in this list. This key contains two subkeys.
1 - index of the first silent monitor service
N - index of the Nth silent monitor service
All subkeys contain the following keyword.
SilentMonitorService - host name or IP adress of the silent 
monitor service.