Cisco Cisco E-Mail Manager Unity Integration Option Veröffentlichungshinweis
Cisco Unified ICM/Unified CC Enterprise & Hosted Editions, Release 7.2(x)
Rev. 1.30
Hardware and System Software Specification
2BServers for Cisco Contact Center Applications
©2010 Cisco Systems, Inc.
5
3 Servers for Cisco Contact Center Applications
The Unified ICM/Unified CC solutions are fully supported on the Cisco 7800 Series Media Convergence Server (MCS)
family of Intel-based, high performance hardware servers. The MCS 7800 family is an integral part of a complete and
scalable Cisco Voice architecture solution for the enterprise, thoroughly tested for compatibility and optimal performance
with the Unified ICM/Unified CC product. MCS servers have a proven track record of high reliability, offer a common
consistent architecture across Cisco Voice applications, and accommodate value-added support services such as Cisco’s
SMARTnet (technical support services).
family of Intel-based, high performance hardware servers. The MCS 7800 family is an integral part of a complete and
scalable Cisco Voice architecture solution for the enterprise, thoroughly tested for compatibility and optimal performance
with the Unified ICM/Unified CC product. MCS servers have a proven track record of high reliability, offer a common
consistent architecture across Cisco Voice applications, and accommodate value-added support services such as Cisco’s
SMARTnet (technical support services).
The range of MCS server sizes aligns with specific Unified ICM/Unified CC server node types and the corresponding
anticipated capacity of a given solution. As explained in Section 1 and listed in
anticipated capacity of a given solution. As explained in Section 1 and listed in
, MCS
servers are categorized in this document by “server class” designation. Specific class(es) are, in turn, listed as applicable
to a given Unified ICM/Unified CC server node type and capacity in Section 5.2.2
to a given Unified ICM/Unified CC server node type and capacity in Section 5.2.2
. Where specific Unified ICM/Unified CC component server requirements dictate certain hardware
capabilities (e.g. SCSI disk drives for high transaction SQL Server or Oracle deployment, or dual processor configurations
to achieve specific system performance metrics), the applicable MCS server(s) is depicted.
to achieve specific system performance metrics), the applicable MCS server(s) is depicted.
Full detail on the range of MCS servers and their features can be found at the following reference:
Unlike the Cisco Call Manager (CCM) and associated products, MCS servers ordered for Unified ICM/Unified CC
deployments do not include a customized distribution of the operating system. Users ordering MCS for Unified
ICM/Unified CC must also order the appropriate editions of Windows Server 2003 and, for database, SQL Server 2000.
Unified ICM/Unified CC MCS customers assume primary maintenance responsibility for their Windows environment.
Cisco does, however, provide as a service ongoing Microsoft security patch certification for Unified ICM/Unified CC; see
the Security Best Practices for Intelligent Contact Management Software guide, available at:
deployments do not include a customized distribution of the operating system. Users ordering MCS for Unified
ICM/Unified CC must also order the appropriate editions of Windows Server 2003 and, for database, SQL Server 2000.
Unified ICM/Unified CC MCS customers assume primary maintenance responsibility for their Windows environment.
Cisco does, however, provide as a service ongoing Microsoft security patch certification for Unified ICM/Unified CC; see
the Security Best Practices for Intelligent Contact Management Software guide, available at:
Cisco strongly recommends the use of MCS servers for all applicable Unified ICM Enterprise and Hosted solution
applications. For a 7.2(x) release, the MCS server solution is required for all Unified CC Enterprise (including System
CCE) deployments
applications. For a 7.2(x) release, the MCS server solution is required for all Unified CC Enterprise (including System
CCE) deployments
. Only exact-match OEM equivalent servers from Cisco-selected manufacturers may be substituted for
Cisco MCS servers for Unified CC deployments. This requirement applies to new deployments and expansions. Consult
Cisco for additional details.
Cisco for additional details.
If you have non-MCS hardware, you may upgrade to a 7.2(x) release and remain on that hardware as long as your hardware
specifications comply with
specifications comply with
, and your contact center capacity requirements are within the
capacity limits listed in Section 5. For Unified ICME and Unified ICMH customers, non-MCS (“generic”) servers that
essentially match MCS specifications for a given server class may be deployed; these are separately specified in
essentially match MCS specifications for a given server class may be deployed; these are separately specified in
. Note that high end carrier-class generic servers are specified for specific applications that have no
current MCS equivalent.