Cisco Cisco E-Mail Manager Unity Integration Option Veröffentlichungshinweis
Cisco Unified ICM/Unified CC Enterprise & Hosted Editions, Releases 7.0(0) SR1 – SR4 and 7.1(x) Rev. 1.14
Hardware and System Software Specification
6BICM/IPCC Hardware and Software Requirements
©2008 Cisco Systems, Inc.
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Table 7.46: ICM Enterprise TDM ACD PG Servers - Common Ground Upgrade
Capacity
(agents)
TDM ACD PG with
MR PG, Dialer
(For outbound option agents
only)
(For outbound option agents
only)
TDM ACD PG with CTI OS
TDM ACD PG without other
options
options
60 MCS-30-001-Class
120 MCS-40-001-Class
150
N/A
MCS-30-001-Class
600
N/A
MCS-40-001-Class
MCS-30-001-Class
600+
N/A N/A
MCS-40-001-Class
85 MCS-30-002-Class
170 MCS-40-002-Class
213
N/A
MCS-30-002-Class
850
N/A
MCS-40-002-Class
MCS-30-002-Class
850+
N/A N/A
MCS-40-002-Class
Table 7.47: Avaya PG Servers for Large Enterprise Deployments
Capacity
(agents)
(agents)
BHCA
All Events Clients
Skill Groups Per
Agent
Agent
Avaya PG
with PG and CTI Server
without CTI OS
with PG and CTI Server
without CTI OS
2,000 60,000 4
10
MCS-40-003-Class
1,700 51,000 4
10
MCS-40-002-Class
1,200 36,000 4
10
MCS-40-001-Class
Other TDM ACD PG Requirements
Please see the Cisco ICM Software ACD Supplements and “CISCO ICM ACD PG Supportability Matrices” for more information on
TDM ACD PG configuration options and limits, available at:
TDM ACD PG configuration options and limits, available at: