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Cisco Unified ICM/Unified CC Enterprise & Hosted Editions, Releases 7.0(0) SR1 – SR4 and 7.1(x) Rev. 1.14
Hardware and System Software Specification
6BICM/IPCC Hardware and Software Requirements
©2008 Cisco Systems, Inc.
48
7.6.18.3 CRM Connector Supported Platforms
Table 7-61: CRM Connector Supported Platforms and Requirements
*
T
h
e
A
d
m
i
n
t
o
o
l
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a
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u
T
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e
A
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m
i
n
t
o
o
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c
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se Microsoft SQL Server Express which is freely available from Microsoft.
1
Consult the Cisco Unified CRM Connector Implementation and Administration Guide for Microsoft CRM, Oracle
PeopleSoft and Salesforce.com guide for detailed implementation and installation information for these CRM Connector
products.
products.
2
Consult the Installation and Configuration Guide: Cisco Unified CRM Connector for SAP, Release 1.0(1) for the CRM
Connector for SAP.
N/A = Not Available
N/R = Not Required
7.6.19 CAD Agent and Supervisor Desktops
CAD agent and supervisor desktops are used in conjunction with the CAD server, which can be a part of the IPCC Enterprise
solution configuration.
solution configuration.
Table 7.62: CAD Agent and Supervisor Desktop Servers
Server
Hardware
Hardware, software requirements and remarks
CAD Supervisor
Desktop (CSD)
Desktop (CSD)
CAD Desktop
Administrator (CDA)
Administrator (CDA)
Minimum Platform:
GEN-10-004-Class
GEN-10-004-Class
Recommended:
GEN-10-005-Class
Operating system and other software
Windows compatible full-duplex sound card (if using Cisco
IP Communicator and/or Silent Monitor)
IP Communicator and/or Silent Monitor)
See
Operating System
Additional Software
CRM
Connector
Windows
Server
2003 SP1
or SP2
Windows XP
Professional
Professional
SP2
Windows
Vista
Microsoft
.NET
Framework
V2.0
Microsoft
Message
Queuing
(MSMQ)
Microsoft
Internet
Information
Server (IIS)
Microsoft
SQL
Server
D
C
O
C
O
M
ASP.
NET
2.0
JRE
1.6.3
Server
9
N/A N/A
9
9
9
N/R
9
9
N/R
Server
Adminis-
tration
Tool
Adminis-
tration
Tool
9
N/A
N/A
9
N/R
9
9*
9
9
N/R
Oracle
PeopleSoft
Adapter
PeopleSoft
Adapter
1
9
N/A
N/A
9
N/R
N/R
N/R
N/R
N/R
9
Microsoft
CRM 3.0
Adapter
CRM 3.0
Adapter
1
9
N/A
N/A
9
N/R
9
9
N/R
9
N/R
Salesforce.
com
Adapter
com
Adapter
1
N/A
9
9
9
N/R
N/R
N/R
9
N/R
N/R
SAP
2
9
N/A
N/A
N/R
N/R
N/R
N/R
N/R
N/R N/R