Cisco Cisco IPCC Web Option Veröffentlichungshinweis

Cisco Unified ICM/Unified CC Enterprise & Hosted Editions, Releases 7.0(0) SR1 – SR4 and 7.1(x) Rev. 1.14

Hardware and System Software Specification

9BAppendix C – Acronyms and Terms

Acronyms or Terms

Description

HDS

Historical Database Server

ICM

Cisco Intelligent Contact Management Software

IPCC

IP Contact Center

ISE

Internet Script Editor

IVR

Interactive Voice Response

MCS

Cisco Media Convergence Server

MR PG

Media Routing PG

MR-PIM

Media Routing PIM

NAM

Cisco Network Applications Manager – ICM/IPCC Hosted Editions

NAS

Network Attached Storage

PG Peripheral

Gateway

PIM

Peripheral Interface Manager – a software component in the PG.

RMS

Remote Monitoring Suite

SAN

Storage Area network

SATA Serial

ATA

SP Service

Pack

SRND

IPCC Solution Reference Network Design Guide

SS7

Signaling System 7 – a telecommunication protocol

System IPCC Enterprise

IPCC Enterprise Edition deployment model featuring simplified
installation and integrated web-based configuration

TAC

Cisco Technical Assistance Center

Technology Refresh

Install and configure the system and product software on newly acquired
hardware, migrating historical and configuration data from the prior
hardware environment.

TDM

Time Division Multiplexing

VPN

Virtual Private Network

VRU

Voice Response Unit