Cisco Cisco E-Mail Manager Unity Integration Option Installationsanleitung

The World Wide Web Publishing Service (WWW service) is not enabled by default due to
increased security measures. If you have already upgraded, you can start the WWW service by
using the Services snap-in.

If you have not yet upgraded and you want the WWW service to be enabled by default after
you upgrade, you must perform one of the following steps before you start the upgrade:

•

If you have not already done so, run the IIS Lockdown Tool on the computer that you want
to upgrade. The IIS Lockdown Tool reduces the web server's exposure to attack by disabling
unnecessary features and giving you the choice to enable and customize features for your
site. This tool is available from the Microsoft Web site. A description of how to run this tool
is detailed in the Security Best Practices Guides for Cisco ICM 5.0 and 6.0.

•

Create the registry key RetainW3SVCStatus under the node: yahoo

\SYSTEM\CurrentControlSet\Services\W3SVC, and then add a DWORD value of any name
equal to 1.

For example, create the key:
KEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\W3SVC
\RetainW3SVCStatus\do_not_disable with the DWORD value of 1.

•

Add the entry "DisableWebServiceOnUpgrade = false" to the script that you use to perform
an unattended installation. After the upgrade is complete, ensure that all unnecessary IIS
features have been removed or disabled and that the enabled features are configured with the
highest security settings that your organization can support.

Operating System Upgrade Considerations for WebView

When upgrading the Operating System on a server with WebView Server installed, the following
steps must be performed:

Upgrade the operating system to Windows 2003 with the latest supported service pack.

Note: For additional information on the applicable Microsoft Windows Service Pack, refer to
the 

 (http://www.cisco.com/en/US/products/sw/custcosw/ps1001/

products_user_guide_list.html).

Run the ICM Third-Party Installer and re-install the New Atlanta ServletExec ISAPI component.

Note: The JDK or EA Server must not be re-installed.

Run ICM setup.exe from the ICM/IPCC 7.0(0) CD on the WebView server. Edit the WebView
component and continue all the way through setup for the component to re-install and re-configure
the WebView files.

Upgrade Guide Cisco ICM/IPCC Enterprise & Hosted Editions Release 7.0(0)