Cisco Cisco Administrative Workstation

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Technical Reference: Cisco Contact Center Product Port Utilization Guide

IP discovery port

TCP 37350

Cisco Desktop RASCAL 
Service, Cisco 
Supervisor Desktop, 
Cisco Desktop TAI 
Service

Primary server 
port

TCP 59003

Cisco Agent Desktop, 
Cisco Supervisor 
Desktop

RTP streams

UDP 59100–59169

Cisco Desktop VoIP 
Monitor Service

Cisco Desktop TAI 
Service

TCP 59010

Cisco Desktop 
Administrator

Cisco Desktop 
Enterprise Service

TCP 59004

Cisco Desktop 
Administrator, Cisco 
Agent Desktop, Cisco 
Desktop TAI Service

Cisco Desktop 
Sync Service

TCP 59011

Cisco Desktop 
Administrator

RPC, NetBIOS, 
SMB

UDP 135–139

UDP 445  

TCP 135–139

TCP 445

Cisco Agent Desktop, 
Cisco Supervisor 
Desktop, Cisco Desktop 
Administrator, IPCC 
Express Server

CAD server Licensing 
Shared Network 
Drive

Nuance 
Proprietary

TCP/UDP

TCP/UDP

Nuance Recognition 
Client

No fixed port 
numbers are 
assigned. Uses first 
available port picked 
by OS socket 
interface at run time.

Telnet

TCP 7823

UDP 7823

TCP 7823

UDP 7823

Nuance Watcher 
Daemon

Can run on both the 
IPCC Express main 
server or on the ASR/
TTS GFS server. This 
port is used by the 
Watcher Network 
component of both 
the Nuance ASR and 
Nuance TTS 
subsystems.

Cisco IPCC Express Port Utilization (Continued)