Cisco Cisco Computer Telephony Integration Option 9.0
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Integrating Cisco CTI OS Into a Citrix MetaFrame Presentation Server/Microsoft Terminal Services Environment
Installing and Configuring CTI OS under the Citrix MetaFrame Presentation Server or Microsoft Terminal Services
Using the Citrix Web Client
At each agent workstation, install the appropriate MetaFrame Presentation Server
Web Client. The ICA connection settings will default to those set when the CTI
OS Client was published in the Citrix MetaFrame Presentation Server.
Web Client. The ICA connection settings will default to those set when the CTI
OS Client was published in the Citrix MetaFrame Presentation Server.
Configuring Microsoft Remote Desktop Connection
Note
The procedure in this section is not applicable for Citrix Metaframe
Presentation Server 4.0.
Presentation Server 4.0.
If you will be using Microsoft Terminal Services instead of Citrix Metaframe
Presentation Server 4.0, you need to perform the following configuration steps in
Microsoft Remote Desktop Connection.
Presentation Server 4.0, you need to perform the following configuration steps in
Microsoft Remote Desktop Connection.
Step 1
On the General tab, enter the following information:
•
In the Computer field, enter the host name or IP address of the MTS Server.
•
In the User name and Password fields, enter the windows login information
associated with the Call Center Agent in the Windows Domain on which the
MTS Server resides.
associated with the Call Center Agent in the Windows Domain on which the
MTS Server resides.
•
In the Domain field, enter the domain in which the MTS Server resides.