Cisco Cisco IPCC Web Option Technische Referenzen

Teleset

2

Voice Response Unit (VRU)

3

Trunk Group

4

The Route Call Detail Target Type is a numeric value representing the execution result of the
routing script.

Following is a list of possible values this field (shown in terms of the value, type, and
description):

•

0 = resultNone - Call routing ended badly.

•

1=  resultDefaultRoute - Call routing ended using a default route.

•

2= resultRouteAgent - Call routing ended with a route to an agent.

•

3= resultRouteService  - Call routing ended with a route to a service.

•

4= resultRouteGroup - Call routing ended with a route to a skill group.

•

5= resultAnnouncement- Call routing ended with an announcement.

•

6=  resultBusy - Call routing ended in a Busy node.

•

7= resultRing - - Call routing ended in a Ring node.

•

8= resultNone Call routing ended in a Label node.

•

9=  resultNetworkDefault  - - Call routing ended in a Termination node using a network
default route

•

10 = resultRouteServiceArray  Call routing ended with a route to a service array.

•

11=  resultMultipleLabels - Call routing ended badly.

•

12 = resultScheduledTarget - - Call routing ended in a Scheduled Target node(busy link
functionality).

•

13= resultDone  - Only applicable to an AdminScript that ends with no errors.

•

14= resultAborted - Call disconnected.

•

15= = resultReleaseCall  -- Call routing ended with a Release Call node.

•

16= resultQueuedTooLong - - Call routing exceeded the queue limit.

•

17= resultSendAgent  - Call routing ended with an Agent to Agent node.

•

18 = resultDynamicLabel - Call routing ended with a dynamic label node.

•

19= resultDivertDynamicLabels  - Call routing ended with a divert-on-busy dynamic label

Database Schema Handbook Cisco ICM/IPCC Enterprise & Hosted Editions 7.2(2)