Cisco Cisco IP Contact Center Release 4.6.1 Technische Referenzen

• Y = Yes, consider agent available.

• N = No, do not consider agent available.

NOT NULL

CHANGESTAMP

Incremented when the record is changed in the central database.

ChangeStamp

NULL

VNAME32

Optional value to override the default port address for the agent
telephony device.

DefaultDevicePortAddress

NULL

DESCRIPTION

Additional information about the desk settings.

Description

NULL

DBINT

Indicates whether IPCC Enterprise will create a consultative call
or a blind conference call for an emergency call request:

EmergencyCallMethod

• 0 = Consultative call

• 1 = Blind conference call

AK-1 NOT
NULL

VNAME32

An enterprise name for the agent desk settings that is unique
within the enterprise.

EnterpriseName

NOT NULL

DBCHAR

Indicates whether the agent must enter a reason before entering
the Idle state:

IdleReasonRequired

• Y = Yes, agent must enter a reason.

• N = No, agent does not need to enter a reason.

NULL

DBINT

Number of seconds on non-activity at the desktop after which
the software automatically logs out the agent.

LogoutNonActivityTime

NOT NULL

DBCHAR

Indicates whether the agent must enter a reason before logging
out:

LogoutReasonRequired

• Y = Yes, agent must enter a reason.

• N = No, agent does not need to enter a reason.

NOT NULL

DBCHAR

Indicates whether the agent can place or handle non-ACD calls:

NonACDCallsAllowed

• Y = Yes, agent can place or handle non-ACD calls.

• N = No, agent cannot place or handle non-ACD calls.

NOT NULL

DBCHAR

Indicates whether the agent can initiate international calls:

OutboundAccessInternational

• Y = Yes, agent can initiate calls.

Database Schema Handbook Cisco ICM/IPCC Enterprise & Hosted Editions 7.2(2)