Cisco Cisco Agent Desktop 9.0 Installationsanleitung

NOTE:  Save these three backups to three different folders.

2. Uninstall CAD 6.0.

3. Install CAD 7.1.

4. Restore your backed-up configuration data using the CAD Configuration 

Setup utility (see 

). 

The configuration data backed up with CDBRTool is restored by entering the 
location of the configuration data backup file in the Restore Backup Data 
window.

5. Finish CAD Configuration Setup.

6. Open a command window and navigate to the C:\Program Files\Cisco\

Desktop\bin folder.

7. On the command line, enter CDBRTool /R /A "<recording backup folder 

location> " "Call Center 1" and then press Enter.

8. Close the command window.

9. Start Windows Explorer and navigate to C:\Program Files\Cisco\

Desktop\bin.

10. Double-click PostInstall.exe to start CAD Configuration Setup again.

11. Select the Recording & Statistics Service Database window in the left pane, 

and in the right pane, select Restore From and enter the location where the 
database backed up using the BackupDB utility is stored.

12. Click Apply to back up the database, and then close CAD Configuration 

Setup.

NOTE:  Save your backed-up data files in case you find it necessary 
to roll back your CAD 7.1 installation to your original CAD version. 

Follow these steps to upgrade CAD 7.0 to CAD 7.1.

1. Run the following utilities to back up CAD 7.0 data:

■

CDBRTool to back up configuration data and recordings (see 

). Run the utility twice: once 

using the /B /L arguments to back up configuration data, and once using 
the /B /A to back up recordings.

■

BackupDB to back up the Recording & Statistics database (see 

NOTE:  Supervisor work flows are not backed up.