Cisco Cisco Unified Customer Voice Portal 10.5(1)

seconds and the maximum call arrival rate is 5 cps (instantaneous), 15 would be needed,
so provision at least 30.

•

If used, define naming schemes for Unified ICME peripheral gateways (PGs), peripherals,
and routing clients.

•

Submit design for Unified Customer Voice Portal solution to the Bid Assurance/Assessment
to Quality (A2Q) process for design review and deployment assessment. (Contact your Cisco
representative for additional information.)

Internal Interfaces Table

The following table summarizes the major interfaces between the Unified CVP product
components and other Cisco products.

SIP Proxy Server or dial-peer
configuration

SIP

Call Server

Gateway (Ingress or Egress)

Unified CM/IP Telephone

Gateway dial peers or
Gatekeeper, based on H.323

H.323

H.323 Service

Gateway

Unified CM/IP Telephone

Service availability and
proximity

Gateway configuration

H.323

Gatekeeper

Gateway

H.323 Service configuration

HTTP (URL with VXML
response). H.323 Service
client, IVR Service server.

IVR Service

H.323 Service

URL is given in VXML
generated by the IVR Service

HTTP

Media Server

from information specified in
Unified ICME.

Normal web access (DNS,
distributors, and so forth) is
used to resolve it.

Note: The H.323 to Media
Server interface exists ONLY
in legacy H.323 with Media
Termination call flow
models.

CVP configuration

ICM VRU Messaging

Unified ICME

IVR Service

Planning Guide for Cisco Unified Customer Voice Portal Cisco Unified Customer Voice Portal 4.1(1)