Cisco Cisco Agent Desktop 9.0 Betriebsanweisung

Rock Coast Products would like to use a terminal emulation program to find the 
caller’s name based on the ANI, and then automatically create an e-mail message 
each time a call is received.

This example uses the following software:

■

Terminal emulation software: HostExplorer for Windows 95/98, file version 
6.1.0.0. from Hummingbird Communications, Ltd.

■

E-mail program: Microsoft Outlook 98 (8.5.5104.6)

Use two macros since each can potentially be reused with other actions. It is 
easier to create and debug small macros and then run them as two actions in a 
sequence to do larger tasks. 

■

The first macro accesses the terminal emulation program and copies the 
caller’s name to the clipboard.

■

The second macro copies the number from the clipboard and uses it in an 
e-mail message.

Terminal emulation packages can be unpredictable when used with 

macros. The keyboard/terminal emulation must be correct for the macros 
to record and play back correctly. Some terminal emulation packages do 
not have a provision for highlighting and copying text from a screen.

Make sure both programs are running before recording the macros. Also make 
sure that the terminal program is logged in to a server, and open a text file using 
Vi (a Unix editor). The text file layout is shown below:

Phone Number

Name

612-971-2000

Spanlink Communications

612-555-1234

John Smith

612-555-0000

Mary Nelson

612-555-5555

Ned Marvin

Set up the Vi macro:

1. Open Vi, log into the server, and open the text file.

2. Run Desktop Administrator, click Work Flow, and add a new action for the 

Ringing event.

3. In the Select Action dialog box, click New in the Run Macro dialog box.