Cisco Cisco Agent Desktop 9.0 Betriebsanweisung

X To change your password:

1. In the left pane, select the Desktop Configuration node or any node 

underneath it.

2. From the File menu, choose Change Cisco Desktop Administrator 

Password.

The Change Cisco Desktop Administrator Password dialog box appears. 
(see Figure 1-2.)

3. Enter your old password, a new password, and your new password again 

to confirm it, and then click OK.

Your Desktop Configuration password is now changed.

If you forget your password, you must reinstall Desktop 

Administrator.

Agent Desktop user IDs and passwords are set up in ICM and can be 
administered only through ICM. The user’s Agent Desktop password is verified 
on the CTI server when a user starts Agent Desktop.

Use ICM to change a user’s Agent Desktop password if it becomes necessary to 
do so.

A user’s Supervisor Desktop user ID and password are the same as the user’s 
Agent Desktop user ID (the user ID, as set up in ICM, is used in both the user ID 
and password fields). User IDs and passwords are verified in LDAP when the 
user starts Supervisor Desktop.

The only way to change a Supervisor Desktop password is to issue the user a 
new Agent Desktop user ID in ICM.