Cisco Cisco Agent Desktop 9.0 Betriebsanweisung

If there are no errors, the macro is played back. If it works as you 
want it to, click OK to save it and return to the Select Action dialog 
box.

To change test data, choose Data > Change Test Data in the 
macro editor and enter new test data.

■

Click Cancel to cancel the macro.

The macro is canceled and the Select Action dialog box appears.

The Select a Data Field dialog box (Figure 3-25) enables you to select and insert 
an Agent Desktop data field into a macro. Access this dialog box either through 
the Suspend Macro Recording dialog box or from the Data menu in the Macro 
Editor window.

There are three types of data fields:

■

Standard. Data from the switch.

■

System. System data, for example the date and time. These fields are 
enclosed in square brackets [ ].

■

Enterprise. Data from the Enterprise server.

Fields marked with an asterisk ( * ) denote data from CTI Enterprise. If Enterprise 
is not installed, these fields are not available.

When selecting data fields to be used in actions or rules, keep in 

mind that not every data field is available for every event. For example, the 
calling number is not available during the Startup event. If an unavailable 
field is used, <N/A> is displayed in the application the macro pops.

Call Control actions assign a call control to an event. 

X To set up a new call control action:

1. In the Work Flow Setup window (Figure 3-18), choose the event to 

associate with the new action.

2. Under the Actions area, click Add.

The Select Action dialog box appears.

3. Choose the Call Control tab, and then click New.

The Setup Call Control Action dialog box appears (Figure 3-26).