Cisco Cisco Agent Desktop 9.0 Betriebsanweisung
Enterprise Data
January 16, 2013
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4. If the field is an ECC variable, select the appropriate check box—Scalar or
Array.
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A scalar ECC variable is one that stores a single piece of data.
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An array ECC variable is one that stores multiple pieces of data.
5. If you select Array, specify the number of elements in the array in the number
field on the right. Entering a number in the number field disables the Field
Index field. The system automatically assigns the next available indexes to
each element in the array.
Index field. The system automatically assigns the next available indexes to
each element in the array.
6. Click OK. The Field Editor dialog box closes.
7. In the Enterprise Data window, click Apply to save your changes.
To edit an existing custom field:
1. In the field list, select the field you want to edit, and then click Edit. The Field
Editor dialog box appears.
2. Make your changes, and then click OK. The Field Editor dialog box closes.
3. In the Enterprise Data window, click Apply to save your changes.
To delete a custom field:
1. In the field list, select the field you want to delete, and then click Delete. You
can delete only custom fields.
2. In the Enterprise Data window, click Apply to save your changes.
Layouts
The Layout List displays the field layouts available for use on the agent desktop. Each
layout can contain up to 16 fields chosen from the fields in the Field List. You can
create up to 14 custom layouts in addition to the default layout, for a maximum
number of 15 layouts.
layout can contain up to 16 fields chosen from the fields in the Field List. You can
create up to 14 custom layouts in addition to the default layout, for a maximum
number of 15 layouts.
You cannot delete the default layout, but it can be edited to add or remove enterprise
data fields.
data fields.
NOTE: Cisco Unified CCE Outbound Dialer enterprise data fields
(fields prefixed with “BA”) display correctly only when added to the
Default layout. For more information on Outbound Dialer enterprise
data fields, see
(fields prefixed with “BA”) display correctly only when added to the
Default layout. For more information on Outbound Dialer enterprise
data fields, see