Cisco Cisco E-Mail Manager Unity Integration Option Technische Referenzen
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Avaya ARS Unified ICM Configuration
Description
Anything you wish.
To support the SCI interface and typical Unified ICM scripts, you will need
to configure a label for the Ring and Busy nodes. The Label field will
contain the VDN that is configured to be the Ring and the Busy VDN. These
VDNs must match the VDNs configured as Peripheral Monitors of type
VDN_RING and VDN_BUSY. The Label Type of these labels will be
“Busy” or “Ring” depending on the VDN number being configured. The
Target Type will be blank as will the Network Target field.
to configure a label for the Ring and Busy nodes. The Label field will
contain the VDN that is configured to be the Ring and the Busy VDN. These
VDNs must match the VDNs configured as Peripheral Monitors of type
VDN_RING and VDN_BUSY. The Label Type of these labels will be
“Busy” or “Ring” depending on the VDN number being configured. The
Target Type will be blank as will the Network Target field.
2.13. Maintaining Your Configuration
It is important to keep your Unified ICM configuration up to date as you
make configuration changes on your PBX. The following types of PBX
changes need to be reflected in the Unified ICM configuration:
• If you are adding or changing agent telephones, these changes must be
make configuration changes on your PBX. The following types of PBX
changes need to be reflected in the Unified ICM configuration:
• If you are adding or changing agent telephones, these changes must be
reflected on the Avaya PBX by adding devices with the same extension.
• If adding or changing CTI Route Points or associated directory numbers,
the corresponding VDNs on the Avaya PBX must be changed as well.
• If adding or removing VDNs that act as Virtual VRU scripts, the
appropriate peripheral monitors must be added to the Unified ICM
configuration. VDNs not used should be removed from the Unified ICM
configuration. Configured VDNs that are not used will use up PG and
PBX resources (cluster IDs) and add to message traffic.
configuration. VDNs not used should be removed from the Unified ICM
configuration. Configured VDNs that are not used will use up PG and
PBX resources (cluster IDs) and add to message traffic.
• If adding agents to Unified ICM, the agents must also be added to the
Avaya PBX configuration with the same ID. These agents must be added
to the Avaya skill group (only for hard phone).
to the Avaya skill group (only for hard phone).
• If removing extensions from the Avaya, the corresponding device target
or peripheral monitor entry for that device should be removed. Device
targets or peripheral monitor entries that are not used will cause excess
message traffic between the PBX and the PG. Only configure the
devices that will be used by the Unified ICM system
targets or peripheral monitor entries that are not used will cause excess
message traffic between the PBX and the PG. Only configure the
devices that will be used by the Unified ICM system