Cisco Cisco E-Mail Manager Unity Integration Option Betriebsanweisung
Figure 116: Example Routing Script Using the Dialed Number for the MR Routing Client
Note:
• Lines connecting objects cannot appear on top of objects and therefore, partially display under
the objects; for example, the line connecting the “X” (output terminal failure) on the Select
object to the End object runs partially under the Select object.
object to the End object runs partially under the Select object.
• Translation routes are not used in the IPCC System PG, so routing scripts using this PG do
not need to use this object.
Configuring a Queue to Agent Node
The following illustration displays the Queue to Agent tab of the Queue to Agent Properties
dialog box.
dialog box.
Figure 117: Queue to Agent Properties
How to configure a Queue to Agent node:
Scripting and Media Routing Guide Cisco Unified ICM/Contact Center Enterprise & Hosted Release 7.5(1)
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Chapter 11: Scripting in an IPCC Environment
Scripting in an Outbound Environment