Cisco Cisco IP Contact Center Release 4.6.1 Betriebsanweisung

You must insert targets and connections from the Switch node before you can define the node's
properties.

Then define Switch node properties as follows:

1. By default, Connections are labeled "A", "B", etc. To re-label a Connection, click Modify

Name and make changes to the name.

2. To make a connection active, select a Connection and click Make Active.

Only one connection can be active at any time. To change the active branch, you must
re-edit the script and create a new script version.

3. Optionally, add comments and connection labels.

How to Direct Script Execution to Different Branches by Percentage

You can direct specific percentages of contacts to different branches in a script by using the
Percent Allocation node (in the General tab of the Palette).

Figure 33: Percent Allocation Icon

Each branch may lead directly to a target, or may include additional processing. Because contacts
are distributed by percentage and without tests of the targets' data, distributing by percentage
never fails.

For example, in a geographically diverse environment, you can create a script that sends 10%
of contacts to Boston, 5% to Chicago, and distributes the remaining 85% to another set of targets.

Following is the Properties dialog box of the Percent Allocation node:

Scripting and Media Routing Guide Cisco Unified ICM/Contact Center Enterprise & Hosted Release 7.5(1)