Cisco Cisco E-Mail Manager Unity Integration Option Wartungshandbuch

Excludes the character in the agent supplied dialed number string at the
position identified from the offset as defined from the beginning of the
DialedNumberPlan DialString field

X or x

The following table provides examples of the translation of a DialedNumber string specified
by an agent to a resultant DialString as defined by the DialString entry of the matching
DialedNumberPlan entry.

Direct substitution.

6100

6100

5133

Partial replacement.

6133

6X???

5133

Complete Copy.

5133

!

5133

Prefix Addition.

92755133

9275!

5133

First 2 char substtution.

6233

62XX??

5133

Complete Copy.

5133

????

5133

Retain first character; substitute the
remaining characters.

5000

?XXX000

5133

Replace last three characters.

2755200

????200

2755100

Suffix addition.

2755100220

!220

2755100

Using the Dial String for Speed Dialing

You can configure Static Dial String translations to provide speed dial capabilities. Here, you
enter the abbreviated string an agent would dial in the Wildcard pattern. You enter the actual
target number in the Dials String of the entry.

When a dialed number provided by an agent matches the Wildcard pattern of the Dialed Number
Plan entry, the Dial String configured entry will be sent in place of the agent supplied Dialed
Number string.

The following table provides an example of a speed dial configuration.

919782755133

919782755133

133

Using the Dial String for Alphanumeric Substitutions

You can use the Dialed Number Plan to allow agents to specify an alphanumeric string when
dialing. For instance, an agent might dial “SALES” when calling the sales department rather
than a numeric value that might be harder to remember.

To configure an alphanumeric substitution, configure the alphanumeric dial string as the Wildcard
pattern and the target number as the Dial String of the DialedNumberPlan entry. When a dialed

IPCC Administration Guide for Cisco IPCC Enterprise Edition 7.0(0)