Cisco Cisco E-Mail Manager Unity Integration Option Wartungshandbuch
Required?
Default
Entry
Description
Field
Required With Wrapup
Data.
Data.
Yes
Optional
Select from Required,
Optional, and Not Allowed.
Optional, and Not Allowed.
Indicates whether the agent is allowed or
required to enter work mode after an
outgoing call.
required to enter work mode after an
outgoing call.
Work mode on
outgoing
outgoing
No
7200
1 to 7200
The amount of time in seconds allocated to
an agent to wrap up the call.
an agent to wrap up the call.
Wrap up time
No
Consult
Select from consultative call
or blind conference call.
or blind conference call.
Indicates whether IPCC will create a
consultative call or a blind conference call
for the supervisor assistance request.
consultative call or a blind conference call
for the supervisor assistance request.
Assist call method
No
Consult
Select from consultative call
or blind conference call.
or blind conference call.
Indicates whether IPCC will create a
consultative call or a blind conference call
for an emergency call request.
consultative call or a blind conference call
for an emergency call request.
Emergency alert
method
method
No
Null
Up to 255 characters.
A description of the desk setting.
Description
No
Unchecked
Checked or Unchecked
Indicates calls to the agent are
automatically answered.
automatically answered.
Auto answer
No
Unchecked
Checked or Unchecked
Indicates the agent must enter a Not Ready
reason before entering the Idle state.
reason before entering the Idle state.
Idle reason required
No
Unchecked
Checked or Unchecked
Indicates the agent must enter a reason
before logging out.
before logging out.
Logout reason
required
required
No
Unchecked
Checked or Unchecked
Specifies that a record request (a request to
record the call) is automatically sent when
an emergency call request starts.
record the call) is automatically sent when
an emergency call request starts.
Auto record on
emergency
emergency
No
Private
selected
selected
Select one or more from
International, National,
Local private network,
Operator assisted, and PBX.
International, National,
Local private network,
Operator assisted, and PBX.
For deployments where agents can make
outbound calls, determines the type of
outbound calls they can make.
outbound calls, determines the type of
outbound calls they can make.
Outbound Access
Page Access and Use
Use the Reason Codes page to create, edit, and delete Not Ready Reason Codes. To open the
page, from the Web Administration Tool menu, select Agent Management > Reason Codes.
Initially, the page lists all Not Ready reason codes defined in the system. You can further
page, from the Web Administration Tool menu, select Agent Management > Reason Codes.
Initially, the page lists all Not Ready reason codes defined in the system. You can further
, as desired.
IPCC Administration Guide for Cisco IPCC Enterprise Edition 7.0(0)
81
Chapter 11: How to Configure CTI OS and CAD Desktop Features
Page Access and Use