Cisco Cisco IPCC Web Option Wartungshandbuch
setting up basic dialing substitutions for agent calling...
skill groups
about....
base....
changing agent designation....
migrating from sub-skills to base skills....
sub....
skill groups, limit....
speed
dial, configuring....
dialing, Dialed Number Plan....
speed dialing, configuring....
static dial string translations....
sub-skill groups....
migrating to base skill groups....
supervisor
assist calls....
creating agent....
deleting agent....
using Barge-In option....
using Intercept option....
supervisor features
configuring, about....
configuring, how to....
monitoring agent team members....
supervisors
about....
assigning primary and secondary....
required information when creating....
using the Agent Re-skilling Tool....
target devices....
tasks, routing for multichannel options....
teams
about agent....
creating agent....
deleting agent....
tools
Agent Re-skilling....
ConfigLimit....
Unified SCCE, performing administrative tasks....
using
Dialed Number Plan to ensure routing of agent
calls....
calls....
Dialed Number Plan to set up basic dialing substitutions
for agent calling....
for agent calling....
voice calls, routing....
voice-only agents
creating....
database records....
deleting....
VRU routing....
Web Interaction Manager (Unified WIM)....
wildcard characters
combining with alphanumeric substitution....
Work mode, agent wrap-up....
wrap-up
configuring....
reason codes and work mode....
Wrap-up mode....
Wrap-up reason codes....
Wrap-Up reason codes and work mode....
Administration Guide for Cisco Unified Contact Center Enterprise & Hosted Release 8.0(1)
Index 64
Index