Cisco Cisco E-Mail Manager Unity Integration Option Installationsanleitung
The Administration & WebView Reporting Local database is named ipcc_awdb.
The Administration & WebView Reporting local database contains the following information:
•
Configuration information (copied from the Central database)
•
Scripts (copied from the Central database)
•
Real-time data
The real-time client process on the Administration & WebView Reporting machine keeps the
real-time data in the local database up-to-date. It receives real-time data from the real-time
server approximately every 10 seconds. Old real-time data is constantly overwritten by new
real-time data.
real-time data in the local database up-to-date. It receives real-time data from the real-time
server approximately every 10 seconds. Old real-time data is constantly overwritten by new
real-time data.
Temporary Database
Because real-time data is written and read frequently, the real-time tables are stored in memory
as temporary tables. Although these tables physically reside in the temporary
database--TEMPDB--you can access them as if they were in Administration & WebView
Reporting local database.
as temporary tables. Although these tables physically reside in the temporary
database--TEMPDB--you can access them as if they were in Administration & WebView
Reporting local database.
About the Historical Database
Administration & WebView Reporting components need to access historical data (half hour
data, call detail, etc.). Unified SCCE stores historical data in the Central database on the Central
Controller. The Central Controller also forwards historical records to the Historical Data Server
(HDS) machine for storage in a special local database--the Historical database. The Historical
database resides on the Administration & WebView Reporting machine. It is sized at installation
to 14 gigabytes, more than sufficient for ongoing historical data storage requirements. It's
database name is ipcc_hds.
data, call detail, etc.). Unified SCCE stores historical data in the Central database on the Central
Controller. The Central Controller also forwards historical records to the Historical Data Server
(HDS) machine for storage in a special local database--the Historical database. The Historical
database resides on the Administration & WebView Reporting machine. It is sized at installation
to 14 gigabytes, more than sufficient for ongoing historical data storage requirements. It's
database name is ipcc_hds.
In deployments that include two Administration & WebView Reporting machines both serve
as the HDS machines.
as the HDS machines.
Note: On an All-in-One system, you only have about 14 days of historical data because the
historical data is being extracted from the Central Controller database instead of an Historical
Data Server (HDS) database. An All-in-One system does not have an HDS database.
historical data is being extracted from the Central Controller database instead of an Historical
Data Server (HDS) database. An All-in-One system does not have an HDS database.
About the WebView Database
The WebView database resides on the Administration & WebView Reporting machine. It stores
WebView configuration data (such as saved report definitions)--but not actual report data. The
WebView database is sized at installation to 100 megabytes which is more than sufficient to
store all WebView configuration data. It's database name is wvdb.
WebView configuration data (such as saved report definitions)--but not actual report data. The
WebView database is sized at installation to 100 megabytes which is more than sufficient to
store all WebView configuration data. It's database name is wvdb.
Installation and Configuration Guide Cisco Unified System Contact Center Enterprise 7.5(1)
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Chapter 18: About Unified SCCE Databases
About the Historical Database