Cisco Cisco IPCC Web Option Veröffentlichungshinweis
Hosted NAM/CICM Model
11. Click Next for Tserver Properties.
12. Accept the default for the UI Server Destination Location and click Next.
13. The application installs.
14. Click Yes for the Question dialog box to restart IIS services.
15. Click Finish when the Install Shield Wizard completes. Reboot the machine.
16. Click Start > Programs > New Atlanta > ServletExec 4.1 ISAPI > ServletExec Admin.
20. Internet Explorer Browser Opens to the ServletExec Admin page.
21. In the left frame, click on Settings under Virtual Machine.
22. In the right frame, set the minimum heap size. For example: with 250 agents set to 81902.
23. In the right frame set maximum heap size. For example: with 250 agents set 81902.
24. In the right frame, click Submit.
25. Close the Browser.
Start E-Mail Manager Servers
1. Use the Windows Services and start the CEM database.
2. Under CEM Core Server, two new services appear: Cisco E-Mail Manager Core Server and Cisco
E-Mail Manager CEM.
–
Right-click the Core Server and select Properties.
On the Login Tab, confirm that Allow Service to Interact with Desktop is checked
On the General Tab, click Start and click OK.
On the General Tab, click Start and click OK.
–
Right-click CEM and select Properties.
On the Login Tab, confirm that Allow Service to Interact with Desktop is checked.
On the General Tab, click Start and then click OK.
On the General Tab, click Start and then click OK.
3. Start the World Wide Web Publishing Services on UI Servers (this starts Webview and UI
Servers).
Verify that the ICM Processes have no errors:
o
CallRouters:
o
Router: running and synchronized with peer
o
Ccagent: connected to all configured peripheral gateways
o
Rtsvr: feed activated to AW
o
Loggers:
o
Logger: connected to its respective database and synchronized with the peer. The MDS is
in service
in service
o
CampaignManager: the process is up on the logger and connected to Blended Agent
Dialer
Dialer
o
Admin Workstation:
o
Updateaw: displays “waiting for new work”
o
Iseman: the listen thread is waiting for a client connection
o
Cms_jserver: the cmsnode.exe process is active. The event helper message shows CEM
“up”; CCS “down”
“up”; CCS “down”
o
Cmsnode: initialization complete
o
Peripheral Gateways:
o
Generic (IPCC & VRU) PG
Mdsproc: inservice
Pgagent: inservice and active to one side of central controller
[peripheral] PIMs: disabled on node form – PIM windows do not exist
Pgagent: inservice and active to one side of central controller
[peripheral] PIMs: disabled on node form – PIM windows do not exist
o
MR PG
Mdsproc: inservice
Pgagent: is in service and active to one side of the central controller
Pgagent: is in service and active to one side of the central controller
Release 6.0(0) Staging on Windows 2000
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