Cisco Cisco IP Contact Center Release 4.6.1 Technische Referenzen
2-174
Cisco ICM Software Database Schema Handbook
78-11677-04
Chapter 2 Table Details
Route_Real_Time Table
CallsQNow
Number of calls to the route in queue now at the
peripheral.
peripheral.
int
NULL
CallsQNowTime
Total queue time in seconds for all calls to the
route currently in queue.
route currently in queue.
int
NULL
CallsRoutedHalf
Number of calls sent on this route during the
current half-hour interval.
current half-hour interval.
int
NULL
CallsRoutedToday
Number of calls the ICM software sent to this
route since midnight.
route since midnight.
int
NULL
DelayQAbandTimeTo5
Sum of delay time of all calls to route
abandoned in queue during the current
five-minute interval.
abandoned in queue during the current
five-minute interval.
int
NULL
HandleTimeHalf
Total handle time in seconds for calls to the
route ending during the current half-hour
interval.
route ending during the current half-hour
interval.
int
NULL
HandleTimeTo5
Total handle time in seconds for calls to the
route ending during the current five-minute
interval.
route ending during the current five-minute
interval.
int
NULL
HandleTimeToday
Total handle time in seconds for calls to the
route ending since midnight.
route ending since midnight.
int
NULL
LongestCallQ
Time that the longest call in the queue for the
route was put there.
route was put there.
datetime
NULL
OverflowInNow
Number of overflowed in calls now in queue or
in progress for the route.
in progress for the route.
int
NULL
OverflowOutNow
Number of overflowed out calls for the route
now in queue or in progress elsewhere.
now in queue or in progress elsewhere.
int
NULL
ServiceLevelAbandHalf
Number of calls to the route abandoned within
the ICM service level threshold during the
current half-hour interval.
the ICM service level threshold during the
current half-hour interval.
int
NULL
ServiceLevelAbandTo5
Number of calls abandoned within the ICM
service level threshold during the current
five-minute interval.
service level threshold during the current
five-minute interval.
int
NULL
ServiceLevelAbandToday
Number of calls to the route abandoned within
the ICM service level threshold since midnight.
the ICM service level threshold since midnight.
int
NULL
ServiceLevelCallsHalf
Number of calls to the route answered within the
ICM service level threshold during the current
half-hour interval.
ICM service level threshold during the current
half-hour interval.
int
NULL
ServiceLevelCallsOfferedHalf
Number of calls to the route that have had a
service level event during the current half-hour
interval.
service level event during the current half-hour
interval.
int
NULL
ServiceLevelCallsOfferedTo5
Number of calls to the route that have been
either answered or abandoned during the current
five-minute interval.
either answered or abandoned during the current
five-minute interval.
int
NULL
Table 2-143 Route_Real_Time Table (continued)
Field Name
Description
Data Type
Keys and Null
Option
Option