Cisco Cisco IP Contact Center Release 4.6.1 Technische Referenzen
2-221
Cisco ICM Software Database Schema Handbook
78-11677-04
Chapter 2 Table Details
Service_Real_Time Table
HandleTimeTo5
Total handle time in seconds for calls to the
service ending during the five-minute interval.
service ending during the five-minute interval.
int
NULL
HandleTimeToday
Total handle time in seconds for calls to the
service since midnight.
service since midnight.
int
NULL
LongestAvailAgent
Time that the longest available agent for the
service became available.
service became available.
datetime
NULL
LongestCallQ
Time that the longest call in the queue for the
service was put there.
service was put there.
datetime
NULL
OverflowInHalf
Number of calls the peripheral overflowed into
this service during the current half-hour
interval.
this service during the current half-hour
interval.
int
NULL
OverflowInTo5
Number of calls the peripheral overflowed into
this service during the current five-minute
interval.
this service during the current five-minute
interval.
int
NULL
OverflowInMode
The service accepts overflow in calls if the delay
for the longest delayed call is less then this
value. If 0, the service always accepts overflow
in calls; if 127, the service never accepts
overflow in calls.
for the longest delayed call is less then this
value. If 0, the service always accepts overflow
in calls; if 127, the service never accepts
overflow in calls.
tinyint
NULL
OverflowInNow
Number of calls overflowed into this service that
are currently queued or in progress.
are currently queued or in progress.
int
NULL
OverflowInToday
Number of calls overflowed into this service
since midnight.
since midnight.
int
NULL
OverflowOutHalf
Number of calls overflowed out of this service
during the current half-hour interval.
during the current half-hour interval.
int
NULL
OverflowOutMode
The service attempts to overflow out calls if the
delay for the longest delayed call is greater than
this value. If 0, the service attempts to overflow
out all calls; if 127, the service never attempts to
overflow out calls.
delay for the longest delayed call is greater than
this value. If 0, the service attempts to overflow
out all calls; if 127, the service never attempts to
overflow out calls.
tinyint
NULL
OverflowOutNow
Number of calls overflowed out of this service
that are currently queued or in progress
elsewhere.
that are currently queued or in progress
elsewhere.
int
NULL
OverflowOutTo5
Number of calls overflowed out of this service
during the current five-minute interval.
during the current five-minute interval.
int
NULL
OverflowOutToday
Number of calls overflowed out of this service
since midnight.
since midnight.
int
NULL
PeriphServiceLevelCallsHalf
Number of calls to the service handled within
the peripheral service level during the current
half-hour interval.
the peripheral service level during the current
half-hour interval.
int
NULL
PeriphServiceLevelCallsToday
Number of calls to this service handled within
the peripheral service level since midnight.
the peripheral service level since midnight.
int
NULL
Table 2-173 Service_Real_Time Table (continued)
Field Name
Description
Data Type
Keys and Null
Option
Option