Cisco Cisco IP Contact Center Release 4.6.1 Technische Referenzen

ReserveCallsTalkTimeToHalf

Total talk time, in seconds, for completed 
agent reservation calls handled by the agent 
in the skill group during the half-hour 
interval. This value includes the time spent 
from the call being initiated to the time the 
agent begins after-call work for the call. It is 
based on TalkTime from 
Termination_Call_Detail. It therefore 
includes the HoldTime associated with the 
call. ReserveCallsTalkTime is updated in 
the database when the after-call work time 
associated with the call (if any) has 
completed.

int

NULL

ReserveCallsOnHoldToHalf

The total number of completed agent 
reservation calls that agents in the skill 
group have placed on hold at least once. The 
value is updated in the database when the 
after-call work time associated with the call 
(if any) has completed.

int

NULL

ReserveCallsOnHoldTimeToHalf

The total number of seconds agent 
reservation calls were placed on hold by 
agents in the skill group during the 
half-hour interval. This data element is 
based on HoldTime from the 
Termination_Call_Detail record. The value 
is updated in the database when the 
after-call work associated with the call (if 
any) has completed.

int

NULL

TalkAutoOutTimeToHalf

Number of seconds the agent spent talking 
on AutoOut (predictive) calls during the 
half-hour interval. 
TalkAutoOutTimeToHalf is included in the 
calculation of LoggedOnTimeToHalf.

int

NULL

TalkPreviewTimeToHalf

Number of seconds the agent spent talking 
on outbound Preview calls during the 
half-hour interval. 
TalkAutoOutTimeToHalf is included in the 
calculation of LoggedOnTimeToHalf.

int

NULL

TalkReserveTimeToHalf

Number of seconds the agent spent talking 
on agent reservation calls during the 
half-hour interval. TalkReserveTimeToHalf 
is included in the calculation of 
LoggedOnTimeToHalf.

int

NULL

BargeInCallsToHalf

The number of calls barged in on either by 
the supervisor or by the agent.

int

NULL